FREQUENTLY ASKED QUESTIONS

We recommend washing your car every two weeks to maintain its appearance and protect the paint. However, if your car is frequently exposed to harsh conditions like salt, bird droppings, or tree sap, you may need to wash it more often. Regular washing helps prevent these contaminants from damaging your car's paint and finish.

Synthetic oil is artificially made using chemical compounds, while conventional oil is refined from crude oil. Synthetic oil generally performs better in extreme temperatures, lasts longer, and provides better engine protection. However, it's also more expensive. Conventional oil is less expensive but requires more frequent changes. The best choice depends on your vehicle, driving habits, and budget.

Most manufacturers recommend rotating your tires every 5,000 to 8,000 miles or every 6 months, whichever comes first. Regular tire rotation ensures even wear across all four tires, which extends their lifespan and improves vehicle handling and safety. Check your owner's manual for the specific recommendation for your vehicle.

If your check engine light comes on, you should have your vehicle diagnosed as soon as possible. While it doesn't always indicate a serious problem, ignoring it could lead to more expensive repairs later. Our service center can perform a diagnostic scan to identify the issue and recommend the appropriate repairs.

Yes, we offer pickup and delivery services for customers within a 10-mile radius of our service center. This service is available for most maintenance and repair services. Please call us in advance to schedule this service, as availability may be limited.

A standard oil change typically takes 30-45 minutes. This includes draining the old oil, replacing the oil filter, adding new oil, and performing a basic vehicle inspection. If we discover any issues during the inspection that require additional attention, we'll discuss them with you before proceeding with any repairs.

We offer a 12-month/12,000-mile warranty on parts and labor for most repairs. This means if the same issue occurs within 12 months or 12,000 miles (whichever comes first) after our repair, we'll fix it at no additional cost to you. Some specialized repairs or parts may have different warranty terms, which we'll discuss with you before the repair.

While we do accept walk-ins for basic services like oil changes and tire rotations, we recommend scheduling an appointment to minimize your wait time. For more complex repairs or maintenance services, an appointment is definitely recommended. You can schedule an appointment online through our website or by calling our service center.

Most manufacturers recommend replacing your engine air filter every 15,000 to 30,000 miles, or about once a year. However, if you frequently drive in dusty conditions, you may need to replace it more often. A clean air filter improves engine performance and fuel efficiency. We check your air filter during every oil change and will let you know if it needs replacement.

We accept all major credit cards, debit cards, cash, and personal checks (with valid ID). We also offer financing options for larger repairs through our partner financial institutions. Please ask our service advisors about current financing promotions that may be available.